Security Tips

  1. Home
  2. Personal Banking
  3. Digital Services
  4. Internet Banking
  5. Security

 

Important Notice for phishing SMS or messages via instant messaging applications and fraudulent calls or messages

 

Phishing SMS or messages via instant messaging application

Chong Hing Bank Limited (“the Bank”) wishes to alert customers and the public to the phishing SMS and messages sent via instant messaging applications purportedly from the Bank. The phishing SMS and messages may include messages such as transaction notifications, adding new payee, or other fraudulent messages such as requesting sensitive personal information for product/services application. It may also contain a hyperlink to a bogus website which records all the data entered, and then uses it to conduct fraudulent transactions.

Customers should keep their login credentials for internet banking and mobile banking safe and secure. The Bank will not send SMS or email messages with embedded hyperlinks directing customers to the Bank’s website or mobile app to carry out transactions. Nor will the Bank ask customers to provide sensitive personal information through hyperlinks and messages via instant messaging applications.

Customers are reminded to stay vigilant against SMS and messages sent via instant messaging applications from unfamiliar senders and bogus websites.

 

Fraudulent calls or messages

Customers should also be aware of fraudulent calls or messages purportedly to be from the Bank’s staff (e.g. using name cards purportedly issued by the Bank) to solicit customers to invest in the Bank’s financial products, conduct transactions or provide personal information.

The Bank wishes to remind the public and customers to protect their personal information at all times. When customers are suspicious about the identity of the caller, they should request for the caller’s contact numbers and information for verification with the Bank.

If you are aware of any suspicious SMS, instant messages, calls and bogus websites, they should immediately contact the Police and the Bank’s Customer Service Hotline at (852) 3768 6888.

If customers suspect that they may have disclosed their personal information or have conducted any transactions through phishing SMS, instant messages, calls and bogus websites, they should immediately contact the Police and the Bank’s Customer Service Hotline at (852) 3768 6888.

 

Learn more about other security tips on HKMA website.