Customer Service Officer
Responsibilities:
- Assist in answering inbound calls regarding enquiries on general banking products and services
- Provide efficient and quality service to satisfy customers’ needs by following established guidelines
- Respond to customer enquiries and provide solutions and information within the standard service time
- Handle complaints and collect feedback/suggestions from customers
- Conduct customer satisfaction survey on bank products/services
- Make referrals on investment and / or insurance products to responsible sales staff and bring sales opportunities when handling inbound call
- Meet the productivity standard and achieve the sales quota assigned
- Complete any ad-hoc task assigned by Team Manager
Requirements:
- Secondary education or above
- Relevant experience in customer service or sales is preferable
- Possess IIQE and HKSI qualifications is an advantage
- Sound knowledge of Personal Banking products
- Able to work independently and under pressure
- Familiar with MS office applications and Chinese Word Processing
- Fluent in written and spoken Cantonese and English, good command in Mandarin is a plus
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