Debt Difficulties

Debt Support & Arrangements

Financial Support and Arrangement Solutions

At different stages of life, financial pressures may arise for various reasons. Chong Hing Bank understands the practical challenges our customers may face in managing their finances. We have established a dedicated team to provide thoughtful and tailored support suggestions based on individual circumstances, assisting customers manage their existing repayment arrangements in a more structured and sustainable manner.

Early Communication Helps Alleviate Pressure

If you find that your monthly credit card, loan, or overdraft repayments are becoming difficult to manage, or if delayed payments have already occurred, we sincerely encourage you to contact us as early as possible. Based on a comprehensive understanding of your financial situation, we will work with you to explore suitable and practical repayment arrangements, helping to relieve short-term pressure and prevent the situation from worsening.

Simplify Financial Management, Reduce Burden

When managing multiple financial responsibilities, reviewing and consolidating existing arrangements can give you gain clearer visibility of your repayment obligations, leading to more organized management and a reduced overall burden.

We Are Here to Listen and Support You

We handle each enquiry with a prudent, confidential, and empathetic approach.  Our team is committed to understanding your needs and working closely with you to identify appropriate solutions, supporting you in navigating your financial challenges with confidence.

For more information on available support options, please feel free to contact our Customer Service Team.

• Contact us via the following channels:

• Phone: 3768 6888 (Personal Loans) or 3768 8888 (Credit Cards)
• Email: customerservice@chbank.com
• Upon receiving your information and recording your case, it will be assigned to a dedicated department for a response within 7 working days.